Frequently asked questions.

MindFlowPlus is an AI business automation platform built for businesses in the UAE. It connects your customer conversations — calls, WhatsApp, website chat, social messages, SMS and email — to AI agents that answer questions, qualify leads, take orders, book appointments and hand over to your team when needed.

Repetitive customer communication: answering common questions, capturing and qualifying inquiries, booking, rescheduling and cancelling appointments, taking orders, sending confirmations and reminders, following up, routing conversations and summarizing them for your team.

Yes. You choose the agent’s name, tone, languages, greeting, business knowledge, the actions it can take and the rules for when it hands over to your team.

Yes. AI agents respond around the clock. Human handoff follows your team’s working hours; outside those hours the AI captures the details and schedules a follow-up.

Yes. MindFlowPlus is designed around how UAE customers communicate: Arabic and English first, WhatsApp-first, pricing in AED, and examples built for businesses across Dubai, Abu Dhabi, Sharjah and the Northern Emirates.

Yes. Arabic is a core language for MindFlowPlus across chat and voice. Voice quality and dialect coverage depend on the voice technology configured for your account, so we demo the Arabic experience with your own business scenarios before launch.

Yes. The AI detects the language a customer uses and replies in it — including customers who switch between Arabic and English in the same conversation.

Our target language set covers 16 languages, including English, Arabic, Hindi, French, Spanish, German, Russian and Chinese. The exact languages and voices available depend on the voice provider configured for your account; we confirm them with you during setup.

Yes. MindFlow Voice answers inbound calls on a connected number, understands the caller, answers questions, books appointments, takes orders and sends a summary to your team. Outbound calls are available where configured.

Yes. Where call transfer is configured with your phone setup, the AI can transfer a caller to the right person or team and pass along a summary, so the customer does not have to repeat themselves.

Yes. MindFlow Appointments checks availability in your connected calendar, suggests times, books, reschedules and cancels, and sends confirmations and reminders.

Yes. MindFlow Orders understands order requests, asks clarifying questions, confirms items, quantities and delivery or pickup, communicates totals where your system is integrated, and sends confirmation.

Yes. WhatsApp is a core channel for MindFlowPlus. Customers can ask questions, book and order on WhatsApp, with the same AI and the same conversation history as your other channels. WhatsApp Business messaging fees from Meta apply separately.

MindFlowPlus is designed to connect with WooCommerce stores for product questions, order assistance and order status. The exact setup depends on your store configuration and is confirmed during onboarding.

Plans start from AED 499 per month and include AI agents, channels and conversation allowances. Usage-based third-party costs such as telephony, SMS, WhatsApp conversation fees and additional voice minutes are billed separately. Setup is quoted based on scope, and Enterprise pricing is custom.