Draft for legal review. This template is provided as a starting point and must be reviewed and completed by qualified legal counsel before publishing. Items in [brackets] need to be filled in with MindFlowPlus's confirmed company details.
These Terms govern your access to and use of the MindFlowPlus website and platform provided by [MindFlowPlus legal entity name]. By using the website or platform you agree to these Terms. Customer agreements and order forms take precedence where they conflict with these Terms.
1. The service
MindFlowPlus provides AI-powered tools for customer conversations, including messaging, voice, lead qualification, ordering and appointment workflows. Features vary by plan and configuration.
2. Accounts
You are responsible for your account credentials, for the users you invite, and for activity under your account. Tell us promptly about any unauthorized use.
3. Customer responsibilities
- Provide accurate business knowledge and review what your AI agents are allowed to say and do.
- Obtain any consents required to contact your customers and process their data.
- Comply with the terms of connected channels (for example WhatsApp Business Platform policies) and applicable laws.
- Not use the service for unlawful, harmful, deceptive or unsolicited communications.
4. Fees and payment
Fees are set out in your plan or order form. Usage-based third-party costs (such as telephony, SMS, WhatsApp conversation fees and additional voice minutes) are billed as described in your proposal. Prices are in AED and VAT is applied where applicable. See also the Refund Policy.
5. AI output
AI-generated responses may occasionally be inaccurate or incomplete. You remain responsible for decisions made using the service and for configuring appropriate human review and escalation. See our AI Usage Terms.
6. Intellectual property
We retain all rights in the platform. You retain rights in your content and data, and grant us a license to process it to provide the service.
7. Confidentiality and data protection
Each party will protect the other’s confidential information. Personal data is handled as described in our Privacy Policy and any data processing agreement.
8. Availability and changes
We aim to keep the service available and may update features over time. Planned maintenance will be communicated where practical. [Insert service-level terms if offered.]
9. Limitation of liability
[To be drafted by legal counsel in accordance with applicable UAE law.]
10. Termination
Either party may terminate as set out in the applicable plan or order form. On termination, we will make your data available for export for a reasonable period before deletion.
11. Governing law
[Governing law and competent courts or arbitration seat to be confirmed by legal counsel.]
12. Contact
Contact us through the contact page or at [privacy email address].