Draft for legal review. This template is provided as a starting point and must be reviewed and completed by qualified legal counsel before publishing. Items in [brackets] need to be filled in with MindFlowPlus's confirmed company details.
These AI Usage Terms describe how AI agents on the MindFlowPlus platform are intended to be used, and the responsibilities of businesses that deploy them.
1. What the AI does
MindFlowPlus AI agents respond to customer messages and calls, answer questions from approved business knowledge, capture information and perform configured actions such as booking, ordering, routing and handoff.
2. Limitations
- AI responses can be inaccurate, incomplete or misunderstand a request.
- Language, dialect and voice support depend on the underlying technology configured for your account.
- AI agents should not be relied on for medical, legal, financial or other professional advice.
- The AI does not make binding decisions on your behalf beyond the actions you configure.
3. Transparency
We recommend telling customers they are interacting with an AI assistant, and always offering a way to reach a person.
4. Human oversight
Businesses should configure escalation rules, monitor conversations and review summaries — especially for complaints, sensitive topics and high-value requests.
5. Prohibited uses
- Deceptive, harassing or unlawful communications.
- Unsolicited bulk messaging or calls without required consent.
- Impersonating individuals or organizations.
- Collecting sensitive data that is not necessary for the service.
6. Data used by AI
Conversation data is processed to provide the service to you. [State whether and how data may be used to improve models, and opt-out options, once confirmed with providers.]
7. Contact
Contact us through the contact page or at [privacy email address].